NITZSCHE, Martina; RIBEIRO, Luisa; LANEIRO, Tito. Workplace Incivility among Portuguese Hotel Employees: Is Lack of Respect Burning Them Out?. Journal of Tourism, Sustainability and Well-being, [S. l.], v. 6, n. 1, p. 52–71, 2018. Disponível em: https://journals.cinturs.pt/jtsw/article/view/119. Acesso em: 27 oct. 2025.