M. AL-ABABNEH, Mukhles; M. AL-SABI, Samer; J. AL-SHAKHSHEER, Firas; A. HABIBALLAH, Ma’moun. MEDIATING ROLE OF EMPOWERMENT BETWEEN TOTAL QUALITY MANAGEMENT (TQM) AND SERVICE RECOVERY PERFORMANCE IN THE HOTEL INDUSTRY. Journal of Tourism, Sustainability and Well-being, [S. l.], v. 6, n. 3, p. 286–313, 2018. Disponível em: https://journals.cinturs.pt/jtsw/article/view/146. Acesso em: 27 oct. 2025.