M. Al-Ababneh, Mukhles, Samer M. Al-Sabi, Firas J. Al-Shakhsheer, and Ma’moun A. Habiballah. “MEDIATING ROLE OF EMPOWERMENT BETWEEN TOTAL QUALITY MANAGEMENT (TQM) AND SERVICE RECOVERY PERFORMANCE IN THE HOTEL INDUSTRY”. Journal of Tourism, Sustainability and Well-being 6, no. 3 (September 28, 2018): 286–313. Accessed October 27, 2025. https://journals.cinturs.pt/jtsw/article/view/146.